Transform Your Outdoor Space

Privacy Policy

Last Updated: December 2024

1. Information We Collect

Garden Pros Elite collects personal information that you provide to us, including:

• Contact information (name, email, phone number, address)
• Project details and service preferences
• Communication records and service history
• Website usage data through cookies and analytics

2. How We Use Your Information

We use your personal information to:

• Provide landscaping services and project consultations
• Communicate about your projects and service updates
• Process payments and manage service contracts
• Improve our services and customer experience
• Send promotional materials (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in our operations
• Legal authorities when required by law
• Business partners for joint service delivery (with your consent)

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt-out of marketing communications
• Lodge complaints with supervisory authorities

6. Contact Information

For privacy-related inquiries, contact us at:

Email: [email protected]
Phone: +1 (512) 847-3629
Address: 2847 Oak Ridge Boulevard, Austin, TX 78704

Terms of Service

Last Updated: December 2024

1. Acceptance of Terms

By using Garden Pros Elite's services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Service Description

Garden Pros Elite provides professional landscaping services including design, installation, and maintenance. All services are subject to written agreements and project specifications.

3. Payment Terms

Payment terms vary by project and are specified in service contracts. Generally:

• Design consultations require upfront payment
• Installation projects require deposits before work begins
• Maintenance services are billed monthly or quarterly
• Late payments may incur additional charges

4. Service Warranties

We provide warranties on:

• Plant materials: 1 year guarantee with proper care
• Installation workmanship: 2 years
• Hardscape installations: 5 years
• Irrigation systems: 3 years parts and labor

5. Limitation of Liability

Garden Pros Elite's liability is limited to the cost of services provided. We are not responsible for damages due to weather, pests, or client negligence.

6. Cancellation Policy

Service cancellations must be provided in writing. Cancellation fees may apply based on project stage and materials ordered.

7. Contact Information

For questions about these terms:

Email: [email protected]
Phone: +1 (512) 847-3629
Address: 2847 Oak Ridge Boulevard, Austin, TX 78704

Digital Millennium Copyright Act (DMCA) Policy

Last Updated: December 2024

1. DMCA Compliance

Garden Pros Elite respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond promptly to valid copyright infringement notices.

2. Copyright Infringement Claims

If you believe your copyrighted work has been infringed upon on our website, please provide our DMCA agent with the following information:

• Your physical or electronic signature
• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location
• Your contact information (address, phone, email)
• A statement of good faith belief that use is not authorized
• A statement that the information is accurate and you are authorized to act

3. DMCA Agent Contact Information

Send DMCA notices to our designated agent:

DMCA Agent: Sarah Chen
Email: [email protected]
Phone: +1 (512) 847-3629
Address:
Garden Pros Elite
DMCA Agent
2847 Oak Ridge Boulevard
Austin, TX 78704

4. Counter-Notification

If you believe material was removed in error, you may file a counter-notification with the same contact information above, including:

• Your signature and contact information
• Identification of removed material and its location
• Statement of good faith belief that removal was due to mistake
• Consent to jurisdiction of federal court in your district

5. Repeat Infringers

We reserve the right to terminate access for users who are repeat copyright infringers.

6. False Claims

Knowingly making false DMCA claims may result in liability for damages, including attorney fees.

GDPR Compliance Information

Last Updated: December 2024

1. Data Controller

Garden Pros Elite acts as the data controller for personal information collected through our services.

Contact Details:
Garden Pros Elite
2847 Oak Ridge Boulevard
Austin, TX 78704
Phone: +1 (512) 847-3629
Email: [email protected]

2. Lawful Basis for Processing

We process personal data based on:

• Consent: For marketing communications and cookies
• Contract: To provide landscaping services
• Legitimate Interest: For business operations and customer service
• Legal Obligation: For tax and regulatory compliance

3. Your GDPR Rights

Under GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of personal data
• Restriction: Limit processing of your data
• Portability: Receive data in a structured format
• Object: Opt-out of certain processing activities
• Withdraw Consent: Revoke previously given consent

4. Data Retention

We retain personal data for:

• Active customers: Duration of service relationship plus 7 years
• Marketing data: Until consent is withdrawn
• Legal compliance: As required by applicable laws

5. International Transfers

We primarily process data within the United States. Any international transfers are protected by appropriate safeguards.

6. Supervisory Authority

You have the right to lodge complaints with your local data protection authority if you believe we have not complied with GDPR requirements.

7. Exercising Your Rights

To exercise your GDPR rights, contact us at:

Email: [email protected]
Phone: +1 (512) 847-3629
We will respond within 30 days of receiving your request.